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Processing Time

Ready to ship items are typically shipped within 5 business days.

Most silicone molds are handmade to order. Our current average processing time is up to 10 business days to create, inspect, and package your order. Larger orders may require a few additional business days.

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Shipping

At this time, we ship within the United States only.

All orders are shipped through USPS with tracking. Once your order ships, you'll receive a tracking email so you can follow its journey.

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Address Changes

Please double-check your shipping address before placing your order.

If you need to update your address, email us at mothership@oddityabyss.com as soon as possible. We can only make changes before your order has shipped.

If a package is returned because an incorrect or incomplete address was provided at checkout, the customer is responsible for purchasing new shipping before the order can be resent.

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Damaged Packages

If your order arrives damaged, please email mothership@oddityabyss.com within 48 hours of delivery. Include your order number along with clear photos of the damaged item(s) and packaging so we can assist you as quickly as possible.

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Tracking

USPS tracking is not always updated immediately. It is normal for tracking to remain in "Pre-Shipment" or "Label Created" status for 24–72 hours after your shipping label has been created. Occasionally, packages are not scanned until they reach the next USPS facility.

If your package appears delayed, we recommend allowing a few additional business days for tracking to update before contacting us.

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Shipping Address Accuracy

Please double-check your shipping address before placing your order. Orders are shipped to the address exactly as it is entered during checkout.

If a package is returned to Oddity Abyss because of an incorrect or incomplete address provided by the customer (including an incorrect ZIP code, apartment number, street number, or similar error), the customer is responsible for the cost of reshipping the order.

Once the package is returned, we'll contact you to confirm the correct shipping address. You may choose to have the order reshipped after the additional shipping fee has been paid. If you have another open order that has not yet shipped, we're also happy to combine the returned items with that shipment whenever possible to help save on shipping costs.

Please note that shipping charges paid during checkout are non-refundable, as they cover the original shipment that was sent to the address provided.

If you realize your address is incorrect after placing an order, please contact us as soon as possible. If your order has not yet shipped, we'll do our best to update the address before it leaves our studio.